WE MAKE THE BEST OF RETURNS

Proper returns management brings customer satisfaction and significant success

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Experienced Returns Management
Whether it’s store returns, supplier returns or returns directly from the customer – our experienced team handles your returns with the utmost care.
1

Returns –
Essential Concept

From receipt, inspection, preparation, storage, stock return and dispatch – we take care of your individual requirements.
2

End of
Season Marketing

Whether it’s returns, surplus stock, B or end-of-season goods via secondary channels – we manage the processing and marketing.

The Importance of Sustainability – Reprocessing instead of Waste

Environmentally friendly and responsible – returns are unavoidable in e-commerce, which is why we do everything we can to recondition returned goods and make them fit for resale, thereby minimising the markdown rate.

If goods are returned by the customer, they can be put back on sale and do not have to be destroyed. In this way, clothes can be cleaned, repaired and repackaged and sold again as A-grade goods.

Giving products a second life benefits sustainability because it returns valuable resources to the circular economy.

Tested, Qualified, Reconditioned and Back on Sale

We support you with an effective returns management strategy that we customise to your requirements. This includes, among other things, the receipt of returns, the inspection and any processing of goods.
FineCom Retourenmanagement Refurbishing

Each item is inspected upon receipt and classified based on pre-determined criteria. The goods are then reprocessed and returned to the inventory in new packaging. We support this cycle with a reusable system in which the goods are sorted and transported in special, reusable boxes for multi-warehouse projects.

We ensure that returns are processed quickly and take care of every aspect of returns, even down to the smallest detail.

FineCom Logistics & Fulfilment Returns Quality Control Shoe

Your Returns

Be it general and cosmetic soiling, damage, odours or wrinkles; the returned goods are reconditioned by our long-serving, shelf-trained staff and the items can be returned to the sales cycle.

Learn More about Returns Processing/Finishing →

We Have the Solution for your Returns –
Either as part of Fulfilment or as a Service in its own Right.

FineCom Logistik & Fulfillment Retourenmanagement
Logistik

Returns-
Receipt

Parcels are sent by the
customer to our address.

3
Logistik
Quality
Check

All items are checked & the reasons for
return are recorded at item level
3
Logistik
Qualifi-
cation

The goods are qualified according
to your specifications
3
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Preparation
Our experienced team prepares the
goods & repairs them if necessary
3
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Packing
& Sorting

Each item is repackaged,
labelled and sorted again
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Logistik
Stock Return
The items are stored again with us ready for
dispatch or returned to your warehouse

Do you Have a Customised Process?

We address your specific processes and desired controls to ensure product quality.

Our Quotas Speak for Themselves

99prozent
Almost 100 per cent of all returns we process are reprocessed and can be resold.
This is not only efficient and cost-saving, but is also beneficial for the environment
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Personal Data
Title
Name
Contact Data
Documents
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
Earliest Available Start Date
What else would you like to share with us?
Privacy
Data Privacy
Link to Data Privacy

What is half of Four?