WE MAKE THE BEST OF RETURNS
Proper returns management brings customer satisfaction and significant success
The Importance of Sustainability – Reprocessing instead of Waste
Environmentally friendly and responsible – returns are unavoidable in e-commerce, which is why we do everything we can to recondition returned goods and make them fit for resale, thereby minimising the markdown rate.
If goods are returned by the customer, they can be put back on sale and do not have to be destroyed. In this way, clothes can be cleaned, repaired and repackaged and sold again as A-grade goods.
Giving products a second life benefits sustainability because it returns valuable resources to the circular economy.
Tested, Qualified, Reconditioned and Back on Sale
Each item is inspected upon receipt and classified based on pre-determined criteria. The goods are then reprocessed and returned to the inventory in new packaging. We support this cycle with a reusable system in which the goods are sorted and transported in special, reusable boxes for multi-warehouse projects.
We ensure that returns are processed quickly and take care of every aspect of returns even down to the smallest detail.
Be it general and cosmetic soiling, damage, odours or wrinkles; the returned goods are reconditioned by our long-serving, shelf-trained staff and the items can be returned to the sales cycle.
Learn More about Returns Processing/Finishing →
We Have the Solution for your Returns –
Either as part of Fulfilment or as a Service in its own Right.
Parcels are sent by the
customer to our address.
All items are checked & the reasons for
return are recorded at item level
The goods are qualified according
to your specifications
Our experienced team prepares the
goods & repairs them if necessary
Each item is repackaged,
labelled and sorted again
The items are stored again with us ready for
dispatch or returned to your warehouse